<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Step 1: Download, Installation, and First Login

We offer two options to monitor your network with PRTG: Use PRTG on premises to run PRTG in your network, use PRTG hosted by Paessler to run PRTG on a server that Paessler hosts for you.

i_popIf you want to use PRTG on premises, download it from the Paessler website and install it on a Windows computer.

i_podPRTG hosted by Paessler does not require a download or installation. You can create an instance on https://my-prtg.com.

Download PRTG on premises

You can find the PRTG installer on the Paessler website. There, you can also log in to the Paessler shop to buy or upgrade your license or to renew your maintenance.

i_podThis only applies to PRTG on premises instances, not to PRTG hosted by Paessler.

Download PRTG

Download PRTG

Downloading PRTG

Download the latest publicly available version of PRTG from the Paessler website. The trial version is fully installed.

Every freeware installation starts as a trial version that lets you use an unlimited number of sensors for 30 days. After the trial period has expired, your installation automatically reverts to the freeware edition with a limit of 100 sensors. Please understand that customers with a commercial license get prioritized support.

To upgrade your running trial or freeware version to a commercial edition, purchase a commercial license key on https://shop.paessler.com and enter this key in the PRTG web interface.

Updates are free to customers with an active maintenance contract. If you do not have an active maintenance contract, log in to the Paessler shop to renew it or contact sales@paessler.com.

i_round_blueOnce installed, the auto-update automatically downloads and installs new software versions. This way, you keep PRTG up to date without having to manually install new versions.

Install PRTG on premises

Double-click the setup file on the computer that you want to use as the PRTG core server. Follow the installation wizard and install the software.

i_podThis only applies to PRTG on premises instances, not to PRTG hosted by Paessler.

At the end of the installation, PRTG automatically opens a new browser window. It connects to the PRTG web interface, shows the device tree, and starts the setup assistant. Load the PRTG web interface with one of the officially supported browsers:

  • Google Chrome 72,
  • Mozilla Firefox 65,
  • Microsoft Internet Explorer 11.

We recommend that you use Google Chrome to access the PRTG web interface. Firefox has security issues and Internet Explorer as well as Microsoft Edge and other unsupported browsers might have issues with some functionalities.
i_square_cyanFor more information, see section Detailed System Requirements.

i_round_blueBecause of scripting incompatibilities, you might not be able to use all functionalities of the PRTG web interface with Internet Explorer 10 or earlier and other older browsers. If you cannot access the PRTG web interface, open the URL of PRTG in a different browser.

Create a PRTG hosted by Paessler Instance

PRTG hosted by Paessler runs in the cloud, so it does not require a download or installation.

  1. Open https://my-prtg.com with a browser.
  2. You can directly start a free trial from there: enter your desired domain name (between 4 and 60 characters) and click Start Free Trial Now. You can reach your PRTG hosted by Paessler instance with your browser under <yourdomain>.my-prtg.com later.
  3. A window where you have to sign in appears. You can directly sign in with your Google, Facebook, Windows, or Amazon account (via Auth0). In this case, click the desired service and sign in with your credentials. Alternatively, you can register at my-prtg.com with dedicated credentials.
  4. After you sign in, choose your subscription plan, for example, you can start with a free trial for 10 days.
  5. Click Subscribe Now and PRTG creates an instance for you.

As soon as your instance is ready, the PRTG web interface opens, shows the device tree, and starts the setup assitant. You can also instantly monitor all servers, services, and devices that are publicly available via the internet.

Make sure that you load the PRTG web interface with one of the supported browsers. We recommend that you always use the latest version of Google Chrome.


If everything works fine, the first thing you see is not the login screen, but the device tree. You only have to log in manually if you use a different browser.

PRTG Login Screen

PRTG Login Screen

  • The credentials of the predefined PRTG System Administrator user (login name prtgadmin and password prtgadmin) are automatically filled in. Select Login to proceed if you use PRTG on premises.
PRTG hosted by Paessler Login Screen

PRTG hosted by Paessler Login Screen

  • If you use PRTG hosted by Paessler, you can use single sign-on (SSO) (Auth0) and sign up with your Google, Facebook, Amazon, or Windows account via the respective buttons, or you can enter your dedicated https://my-prtg.com credentials and click Log In. See section Create a PRTG hosted by Paessler Instance for more information on how to get started with PRTG hosted by Paessler.

Make sure you use a supported web browser when you log in to PRTG. Use Google Chrome 72, Mozilla Firefox 65, or Microsoft Internet Explorer 11.

i_square_cyanSee the next step for more information about the initial configuration of PRTG.



Quick Start Guide